How Smart CX Design Builds the Foundation for ROI

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This first installment of Zipari’s 2022 blueprint series, The Blueprint to Goal-Driven Engagement focuses on intelligence. Payers know that ROI is tied to their members' consumer experience (CX) with their plan. This can make it tempting for payers to rush to find digital CX tools and make sure their members have 24/7 access to portals and apps. But, the foundation of successful CX and the related ROI is intelligent design. Intelligent design requires a thoughtful, but fortunately standard approach. This blueprint gives payers a six-point checklist to get their plans on the right CX track quickly.
Vendor:
Zipari
Posted:
Aug 9, 2022
Published:
Jun 3, 2022
Format:
PDF
Type:
White Paper
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