All Research Sponsored By:Zipari

The Full Score of Smart CX: Four steps to an organized and orchestrated CX implementation
WHITE PAPER: Goal-driven engagement doesn't happen overnight. For your health plan's CX to really be successful, you need a thoughtful and orchestrated approach to implementation. By asking the right questions, and answering them in the right order, health plans can align their internal teams toward the same CX goals.
Posted: 16 Aug 2022 | Published: 08 Aug 2022


A Superior Member Experience: Leverage Digital CX to Revolutionize Satisfaction, Health and ROI
WHITE PAPER: Today, CX is the talk of the healthcare space – and for good reason. Today's consumers expect intuitive, efficient transactions, easy access to information, and transparency, all with a few clicks or swipes. As the bar keeps rising, many health plans are struggling to catch-up. Are they investing in the right technologies?
Posted: 10 Aug 2022 | Published: 05 Aug 2022


Elevate Member Relationships and Drive Revenue with Call Center Transformation
WHITE PAPER: The call center is still at the heart of the health-plan experience for members, but is seen as a necessary evil and a drain on the operational bottom line by many plans. Little do they know that next-generation technology now makes call centers faster, cheaper, and more effective than ever.
Posted: 10 Aug 2022 | Published: 05 Aug 2022


Medicare Advantage: Leverage CX for Massive Growth Despite Intense Competition and Regulation
WHITE PAPER: The wave of age-in Baby Boomers heading for Medicare offers great opportunities for Medicare Advantage (MA) plans. These age-ins are increasingly sophisticated and tech-savvy consumers with high expectations from their health plans. This shift is driving savvy MA plans to leverage new technology solutions and partners.
Posted: 10 Aug 2022 | Published: 05 Aug 2022


How Smart CX Design Builds the Foundation for ROI
WHITE PAPER: This first installment of Zipari 2022 blueprint series, The Blueprint to Goal-Driven Engagement focuses on intelligence. Payers know that ROI is tied to their members; consumer experience (CX) with their plan. This can make it tempting for payers to rush to find digital CX tools and make sure their members have 24/7 access to portals and apps.
Posted: 09 Aug 2022 | Published: 03 Jun 2022


Spotlight on Member Satisfaction
WHITE PAPER: Personalization just may be the key to satisfying members and seeing the related ROI. In a sample of 3,000 health plan members, individuals who felt that their plan understood their personal health needs gave their plan significantly higher satisfaction ratings.
Posted: 09 Aug 2022 | Published: 03 Jun 2022