Combat Risk During Microsoft Teams Contact Centre Migration

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For organizations thinking about or already planning to migrate your contact center to Microsoft Teams, there are some key steps you must know before beginning that process.

As you read further into this checklist, you will see in depth explanations and analysis of each step and why it is important. The topics covered are:

  1. Setting clear project deliverables
  2. Preparation
  3. Running a pilot group
  4. User acceptance prior to “go-live”

Not only that, you will learn about best practices that have been discovered during Teams migrations that can help organizations of all sizes. Read on to learn more.

Enghouse Interactive
Aug 10, 2022
Aug 10, 2022
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