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Checklist: 4 Steps to Mitigating Risk in your Microsoft Teams Contact Centre Migration
WHITE PAPER: If you are considering moving your organization to Microsoft’s Contact Center platform, you do need to consider some risks, and make sure you follow the right steps to mitigate them before you begin. While upgrading your productivity and communications software is important, it is not without risk. Read on to learn how to mitigate those risks.
Posted: 10 Aug 2022 | Published: 10 Aug 2022

TOPICS:  .NET

User Stories: Enabling and Using Microsoft Teams in the Contact Centre
CASE STUDY: To fully support and have an effective hybrid or even fully remote workforce, the biggest priority should be unified communications. Making it simple to connect with other employees or customers through multiple channels is the ideal solution. To learn how one organization did just that and found success, then read on to learn more.
Posted: 04 Aug 2022 | Published: 04 Aug 2022

TOPICS:  .NET

Checklist for a Successful Cloud Contact Centre Migration
INFOGRAPHIC: From greater customer agent visibility, process efficiency, reduced costs, and superior customer experiences, there are many strengths to forgoing on-premise contact centers software for cloud-based solutions. This guide gives enterprise and IT leaders a step-by-step game plan for successfully migrating to cloud contact center solutions.
Posted: 03 Aug 2022 | Published: 03 Aug 2022

TOPICS:  .NET

The ROI of Microsoft Teams for your contact centre
EBOOK: Many have deployed platforms like Microsoft Teams in order to enhance collaboration, which has played a central role in breaking down internal silos and enabling companies to work in a more agile, effective way, especially in contact centers. But is this investment worth it? Access this e-book to learn how you can calculate ROI.
Posted: 01 Aug 2022 | Published: 01 Aug 2022

TOPICS:  .NET

Updated Edition: Guide to Migrating your Contact Centre to Microsoft Teams
WHITE PAPER: 80% of workers were using collaboration tools for work in 2021, and this rise is not predicted to stop any time soon. This makes it crucial for CX teams have the right tools for online work. Access this white paper to learn how integrating Microsoft Teams into your contact center can help.
Posted: 27 Jul 2022 | Published: 27 Jul 2022

TOPICS:  .NET

The Ultimate Guide to an AI-Enabled Contact Centre
WHITE PAPER: 80% of customers agree the pandemic elevated their expectations of companies’ digital capabilities, with 65% of consumers looking for improvements in the self-service field. In order to keep up with expectations, contact centers need to be digitized, and this means implementing solutions like AI. Access this guide to learn why and how.
Posted: 26 Jul 2022 | Published: 26 Jul 2022

TOPICS:  .NET

Buyers Guide: How to Choose a Contact Centre Solution
EBOOK: Customer service is central to the success of every organization, it’s crucial that you have a contact center that enables you to efficiently and effectively deliver the experience that is expected. Access this buyer’s guide for a step-by-step roadmap for how to choose a contact center that’s right for you.
Posted: 25 Jul 2022 | Published: 25 Jul 2022

TOPICS:  .NET