How to calculate ROI of Microsoft Teams for contact centers

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Recent years have proven how critical it is for businesses to be able to collaborate effectively from anywhere around the world. Many have deployed platforms like Microsoft Teams, which has played a central role in breaking down internal silos and enabling companies to work in a more agile, effective way, especially in contact centers. But is this investment worth it?

Access this e-book to learn how you can calculate the Return on Investment (ROI) that Teams delivers, enabling you to build a compelling case for integrating it with your contact center solution, measuring with factors like:

  • Total costs of a new system
  • Improved productivity
  • Greater employee retention
  • And more
Enghouse Interactive
Aug 1, 2022
Aug 1, 2022
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