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According to PwC, 59% of global consumers feel that companies have lost touch with the human element of customer experience (CX), which is now putting an immense pressure on organizations to ensure they deliver a consistently great CX to build long-term and profitable customer relationships.
This article can offer 3 strategies that your organization can utilize to help improve your CX so you can prioritize service-driven over sales-driven agendas. E
Read on to learn how you can provide first-class journeys for all your customers.