How sentiment analytics are transforming customer support AI
Today’s customers have high expectations for empathetic, speedy service on the channels they prefer. And increasingly, automated chatbots are the method of choice for getting in contact with a company.
Conversational assistants can provide tremendous value to enterprises, but infusing empathy into each unique customer interaction isn’t easy.
Read this expert guide to learn how:
- Advancements in natural language processing (NLP) are helping chatbots complete more complicated interactions that aren't easy to script or plan
- Agent-assist tools that include live sentiment analysis are emerging
- Both challenges and opportunities are arising with these technologies
- And more