Teams for messaging & video. But UCaaS for telephony: What SMBs are saying

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Although Microsoft Teams offers its own phone system, 72% of SMBs currently using Teams for messaging and meetings – along with a separate Unified Communications as a Service (UCaaS) provider for calling—plan to maintain their existing calling services.

This report unveils why, when it comes to integrating calling into Microsoft Teams, services from a UCaaS provider provide small and mid-size businesses with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.

 

Vendor:
RingCentral
Posted:
Apr 23, 2022
Published:
Apr 23, 2022
Format:
HTML
Type:
Research Content
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