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Recent EMA research examined the interaction between ITSM and ITOps groups as reported by 400+ IT leaders in North America, EMEA, and APAC.

17% of respondents said, “There have been significant organizational changes in the past two years moving the two functions closer organizationally.”

Although ServiceOps – a combination of ITSM and ITOM – doesn’t require organizational change, new capabilities and ways of interacting tend to foster new ways of working.

Download this paper to take a deeper look at these changes.

Vendor:

ServiceNow

Posted:

Apr 28, 2022

Published:

Apr 28, 2022

Format:

HTML

Type:

Analyst Report