Call center vs. contact center: What's the difference?

Cover Image

One negative interaction can damage a customer's trust for life, so ensuring your customer support infrastructure leverages the right technology for your customers’ needs is vital.

While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.

Read on to access up to date definitions of each solution, and a closer look at 5 key differences.

Vendor:
RingCentral
Posted:
Apr 15, 2022
Published:
Apr 14, 2022
Format:
PDF
Type:
eGuide
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