The state of contact centres in the UK insurance sector

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For insurance companies in the UK, increased competition, higher costs of compliance and the use of cost-comparison websites is driving the need for strong cost management and process consolidation.

To meet these financial and compliance needs while delivering personalised communication to customers, insurance companies must carefully consider their inbound and outbound communication channel strategies.

Access this report to learn about the structure, growth, technology, HR and commercial issues found in contact centres within the UK contact centre insurance sector to gain insights for running your operations successfully.

Vendor:
Genesys
Posted:
Apr 1, 2022
Published:
Apr 2, 2022
Format:
HTML
Type:
White Paper
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