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More than three-quarters of business leaders in the retail industry said improving customer experience (CX) is one of their short-term priorities.

But shifts in customer expectations mean that CX top goals now range from enabling self-service, to improving employee engagement, and leveraging data, analytics, and AI to drive better outcomes.

Amidst this fast-moving environment it can be challenging to devise the right CX tech strategy. Access this report to learn how to:

  • Banish bad bots to make self-service a win-win
  • Empower agents with training and technology
  • Tap opportunities for true personalisation
Vendor:
Genesys
Posted:
Apr 2, 2022
Published:
Apr 2, 2022
Format:
HTML
Type:
eBook

This resource is no longer available.

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