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Customers around the world are looking for conversation to be part of the shopping and purchasing experience, with 77% of consumers saying they’re more likely to make a purchase if they can browse or get answers over messaging, according to this LivePerson survey.

And the benefits of conversation don’t end here.

The majority of customers say that they’re more likely to do business with brands that provide a personal connection—and most of these respondents say that messaging is a great way to do this.

Access this report today to learn how to best engage your customers and boost revenue with technologies like AI, personalization, and conversational technology.

Vendor:

LivePerson

Posted:

Dec 2, 2021

Published:

Dec 3, 2021

Format:

HTML

Type:

White Paper