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How has the importance of customer service to nurture customers, retain and increase their loyalty changed in the past couple years? What modern strategies should you put in place to grow revenue streams?

This Forrester report dives into the top 3 customer service trends, including:

• Digital channels and AI fuel customer service transformation
• Modern agent desktops enable trusted relationships
• Customer service organizations must rethink the importance of resilience

Read on to learn how to combat today’s challenges and learn how to translate these trends into optimizing your business operations.

Vendor:

ServiceNow

Posted:

Dec 10, 2021

Published:

Dec 3, 2021

Format:

HTML

Type:

Analyst Report