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COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, Customer Engagement Centers (CEC) at scale.

This analyst report evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.

Download your copy to get started.

Vendor:

Freshworks

Posted:

Dec 23, 2021

Published:

Nov 24, 2021

Format:

HTML

Type:

Analyst Report