7 KPIs for tracking call center agent performance & best practices

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Call center directors may face challenges as they establish and implement call center training programs, including budget, resources, time and training expertise.

A new challenge has also joined the list: training call center agents remotely.

Explore best practices for call center agent training programs, and the key KPIs you should be tracking, in this expert guide.

Vendor:
RingCentral
Posted:
Nov 1, 2021
Published:
Nov 1, 2021
Format:
PDF
Type:
eGuide
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