Why empathy is essential

When organizations demonstrate empathy, their customers are more likely to feel a stronger emotional connection with the brand. This boost in loyalty can increase revenue and help businesses stand out among the competition.

But while many customer service agents consider operating with empathy natural, others may require training. And when leaders don’t emphasize empathetic approaches, business often operate in siloes that focus on customer satisfaction scores instead of identifying the root cause of the problem.

Read on to discover why empathy is essential to CX, how to embed empathy into operations and employee training, and how contact center technology can inform smart business strategy.

Vendor:: RingCentral
Posted:: Nov 3, 2021
Published:: Oct 29, 2021
Format:: Microsoft Word
Type:: eGuide

Already a Bitpipe member? Log in here

Download this eGuide!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.