This resource is no longer available

Maximizing satisfaction across the customer journey can lift revenue by up to 15% and lower the cost of serving customers by as much as 20%. But proving ROI of CX investments can be a challenge, and properly measuring Customer Satisfaction (CSAT) can be harder than it seems.

When measured correctly, CSAT scores can set in motion the process of setting strategic goals, collecting feedback, contextualizing data, fixing pain points, and closing the loop by informing customers. And there’s always more that can be done to centralize the voice of the customer.

Explore this comprehensive guide to learn how to best use the CSAT Score metric, boost loyalty, and prove the ROI of your CX efforts.

Vendor:

Momentive Netherlands

Posted:

Dec 9, 2021

Published:

Oct 20, 2021

Format:

HTML

Type:

eGuide