All resources sponsored by:

Momentive Netherlands

13 Matches
How to Use the Customer Effort Score (CES) Metric
sponsored by Momentive Netherlands
VIDEO:Watch this video to discover why the customer effort score (CES) is important, how to calculate it, and how to leverage this metric in an effective CX program.
Posted: 26 Oct 2021 | Premiered: 26 Oct 2021
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TOPICS:  .NET

How to Use the Customer Satisfaction Score (CSAT) Metric
sponsored by Momentive Netherlands
VIDEO:Watch this video to discover why the customer satisfaction score (CSAT) is important, how to calculate it, and how to leverage this metric in an effective CX program.
Posted: 26 Oct 2021 | Premiered: 26 Oct 2021
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TOPICS:  .NET

How to Improve Your Customer Satisfaction Score (CSAT) Score
sponsored by Momentive Netherlands
EGUIDE:While the Customer Satisfaction (CSAT) score can be a helpful metric to inform CX improvements, many business leaders get caught up on their unsatisfactory score and are unable to effectively act on customer feedback. Explore this guide to learn 12 ways to organically improve your CSAT score and access tools that will help you get started.
Posted: 26 Oct 2021 | Published: 26 Oct 2021
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TOPICS:  .NET

The User Experience (UX) Research Guide
sponsored by Momentive Netherlands
EGUIDE:Without understanding your company’s user and the problems they’re trying to solve, many organizations design products, websites, and apps and then end up looking for customers to use them. Explore this complete guide to learn how to conduct a successful user research program that can improve user satisfaction and boost conversion rates.
Posted: 25 Oct 2021 | Published: 25 Oct 2021
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TOPICS:  .NET

How to run a successful Voice of the Customer (VoC) program
sponsored by Momentive Netherlands
EGUIDE:The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. Explore this guide to learn how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts.
Posted: 22 Oct 2021 | Published: 22 Oct 2021
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TOPICS:  .NET

How to Use Real-Time Feedback for Bug Tracking
sponsored by Momentive Netherlands
EGUIDE:Customers expect a seamless experience across all digital channels, and no matter how carefully you design your digital platforms, technical bugs that hinder the customer experience are inevitable. To resolve these issues swiftly, learn how to incorporate user feedback into your bug tracking system support users and best the bugs.
Posted: 22 Oct 2021 | Published: 22 Oct 2021
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TOPICS:  .NET

The product manager’s CX handbook
sponsored by Momentive Netherlands
EGUIDE:Customer feedback is essential for product teams who want to create products their customers love. But too often, product and CX teams work in silos. Explore this guide to learn how to unify an agile customer experience program, from prioritizing product enhancement to proving the ROI of your efforts.
Posted: 22 Oct 2021 | Published: 22 Oct 2021
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TOPICS:  .NET

How to calculate the ROI of customer experience
sponsored by Momentive Netherlands
EGUIDE:To keep up with other business programs, customer experience leaders need to show quantitative projections that their programs will be worthwhile. Explore this guide to learn how to quantify the value of your CX initiative through a step-by-step process of calculations and ultimately present an effective business case for your CX program.
Posted: 22 Oct 2021 | Published: 22 Oct 2021
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TOPICS:  .NET

How PUMA used multi-dimensional customer feedback to drive a digital transformation
sponsored by Momentive Netherlands
CASE STUDY:To accelerate their digital transformation, PUMA needed a full view of their customers’ digital journey. After partnering with GetFeedback, they discovered friction points that led to frequent cart abandonment, so they shifted their CX strategy. Discover how PUMA used customer insights to drive revenue in this case study.
Posted: 21 Oct 2021 | Published: 21 Oct 2021
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TOPICS:  .NET

Customer Satisfaction Score (CSAT): complete guide
sponsored by Momentive Netherlands
EGUIDE:Maximizing satisfaction across the customer journey can lift revenue by up to 15% and lower the cost of serving customers by as much as 20%. Explore this guide to learn how to best use the Customer Satisfaction Score metric, boost loyalty, and prove the ROI of your CX efforts.
Posted: 20 Oct 2021 | Published: 20 Oct 2021
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TOPICS:  .NET

How Holland & Barrett built a customer feedback “port of call”
sponsored by Momentive Netherlands
CASE STUDY:Holland & Barrett (H&B), a leading wellness retail company, was struggling to personalize the CX due to varied customer personas and journeys. After partnering with GetFeedback, they have greater visibility and agility to optimize customer experiences. Explore this case study to learn how customer insights can drive business value.
Posted: 19 Oct 2021 | Published: 19 Oct 2021
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TOPICS:  .NET

How KLM Royal Dutch Airlines created a fan-favorite app with customer insights
sponsored by Momentive Netherlands
CASE STUDY:KLM Royal Dutch Airlines launched a mobile app that their customers didn’t find helpful. They partnered with GetFeedback to capture detailed information on the customer experience in real-time, allowing them to make needed updates and boost app usage and satisfaction. Explore this case study to learn more about the GetFeedback solution.
Posted: 19 Oct 2021 | Published: 19 Oct 2021
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TOPICS:  .NET

Automotive Trader Optimizes their Digital CX via Real-Time User Feedback
sponsored by Momentive Netherlands
CASE STUDY:UK and Ireland's largest digital automotive marketplace, Auto Trader partnered with GetFeedback to increase real-time visibility into the technical issues that were disrupting the customer journey. Explore this case study to discover how the GetFeedback solution can help your company gather higher-quality customer insights more efficiently.
Posted: 18 Oct 2021 | Published: 18 Oct 2021
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TOPICS:  .NET

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