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A retailer's guide to any time, anywhere customer service

Cover

Buyers today want fast, empathetic, and personalized service - all on their terms. Truly omnichannel customer service can deliver all this.

Omnichannel has been a buzzword for over a decade but the promise hasn’t been met. This is mainly due to proliferation of service channels, changing shopper expectations and siloed operations.

Download this ebook to learn how you can build a successful omnichannel retail customer service framework. Get started on:

  • Understanding the “Rule of Five” to choosing the right channels
  • Implementing each of your chosen channels effectively
  • Making the channels work together in line with your long-term customer service strategy
Vendor:
Amazon Web Services
Posted:
Dec 8, 2021
Published:
Oct 15, 2021
Format:
PDF
Type:
eGuide

This resource is no longer available.