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Lockdown restrictions enforced a sudden, widespread adoption of digital teaching and learning that will probably reshape the sector forever.

The ways in which citizens’ interactions with the public sector have changed since then – and how public sector organizations have changed in their responses – were the key focus of an “Experience as a Service” survey produced in 2021.

This follow-up report examines the survey responses from workers specifically in further and higher education, and explores the key issues highlighted for those working in the sector.

Open now to learn more.

Vendor:

Genesys

Posted:

Nov 29, 2021

Published:

Sep 28, 2021

Format:

PDF

Type:

Research Content