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In June 2020, Aberdeen surveyed 307 contact center leaders within companies of all sizes and all industries around the world.
When asked about their top priorities, participants cited improving customer experience results as their number one objective, followed by reducing service costs to drive operational efficiency. To achieve these goals, companies are increasingly implementing AI.
Download this report—after a brief multiple-choice survey—to learn how using AI capabilities to deliver agent guidance in real-time helps contact centers:
- Maximize agent performance
- Create happy customers
- Reduce costs
- And more
- Vendor:
- inContact
- Posted:
- Aug 20, 2021
- Published:
- Aug 5, 2021
- Format:
- Type:
- Research Content
