5 questions to ask when evaluating a virtual agent for ITSM
Organizations across all industries are tapping into AI-driven technology to transform their business performance, customer service, and competitive position, which means many CIOs are bringing virtual agents (VA) right to the top of their priority lists.
However, finding the right VA for your organization requires considerable thought and a thorough evaluation of vendors.
This white paper contains five questions to ask when determining the right virtual agent for ITSM. Open now to get started.