All resources sponsored by:

Serviceaide

1 - 25 of 66 Matches
5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management (ITSM)
sponsored by Serviceaide
WHITE PAPER:Finding the right virtual agent for your organization requires considerable thought and a thorough evaluation of vendors. This white paper contains five questions to ask when determining the right virtual agent for ITSM. Open now to get started.
Posted: 30 Jul 2021 | Published: 30 Jul 2021
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Why Virtual Agent Technology Is Here To Stay
sponsored by Serviceaide
WHITE PAPER:The availability of AI, machine learning, and natural language processing is changing the way organizations operate. All of this, magnified by customer expectations for on-demand self-service options, is putting virtual agents at the forefront of business operations. Open up this white paper to learn why you may want to jump on the VA bandwagon.
Posted: 29 Jul 2021 | Published: 29 Jul 2021
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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:Applying process automation can help organizations reach their key business goals. The initial challenge, however, is in finding the right processes to automate. Open up this white paper to explore why this may be an opportunity for partnership between human-support agents and intelligent, AI-driven technology.
Posted: 28 Jul 2021 | Published: 28 Jul 2021
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Achieve F&A excellence with increased efficiency using automation
sponsored by Serviceaide
WHITE PAPER:Finance and accounting (F&A) is a significant source of operational innovation and competitive differentiation in sectors like retail, logistics, or automotive manufacturing, but legacy systems and processes can hold many organizations back. Open up this white paper to see how RPA can help.
Posted: 27 Jul 2021 | Published: 27 Jul 2021
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Focus on people, Not paperwork
sponsored by Serviceaide
WHITE PAPER:Research shows that more than 50% of HR tasks goes toward manual, repetitive tasks. This paper discusses how automating those tasks with RPA can help create a more people centric workplace with greater satisfaction and productivity.Open now to learn more.
Posted: 27 Jul 2021 | Published: 27 Jul 2021
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Understanding the Difference between an Asset and a Configuration Item
sponsored by Serviceaide
WHITE PAPER:The difference between an asset and a configuration item is one of the most frequently asked ITSM questions. Open up this whitepaper to find the answer to this question and take a deep dive into a few examples of each.
Posted: 26 Jul 2021 | Published: 26 Jul 2021
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TOPICS:  IT Management

How Knowledge Management Strengthens Business Effectiveness
sponsored by Serviceaide
WHITE PAPER:An integrated knowledge management process is a large contributor to business success – integrating into all areas of the organization to enable productivity and provide information for critical decision-making. Open up this white paper to learn more about knowledge management and how to implement it into your organization.
Posted: 26 Jul 2021 | Published: 26 Jul 2021
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Enterprise Service Management That Never Stops Learning
sponsored by Serviceaide
DATA SHEET:Open up this data sheet to take a look at the Serviceaide Complete Service Solution – an AI-based platform combining advanced ML, conversational AI, and NLP to create an enterprise service management system that is always learning.
Posted: 23 Jul 2021 | Published: 23 Jul 2021
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Smarter Service Management For Campus-wide Services
sponsored by Serviceaide
DATA SHEET:Offering effective and efficient IT services is a must have in any enterprise, and educational institutions are no exception. Download this data sheet to explore Serviceaide’s complete service management suite for campus-wide services, covering benefits, capabilities, and use cases.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Second In The Series: You Still May Not Need A Cadillac
sponsored by Serviceaide
WHITE PAPER:Business must deliver excellent customer service—both internal and external – or risk falling behind. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service customers expect. Open up this paper to learn more.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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When Budgets Are Tight – Implement A Virtual Agent
sponsored by Serviceaide
WHITE PAPER:When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. Open up this whitepaper to see how you can use a virtual agent to not only to save money but also to improve customer experience and productivity.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Kent County Standardizes Services from IT to Jail Maintenance in a Single Solution
sponsored by Serviceaide
CASE STUDY:When Kent County finally had the opportunity to replace their service management system, their list of needs was long. Open up this case study to see what the service solution Kent County implemented to meet all these requirements, and uncover the final results realized from the move.
Posted: 21 Jul 2021 | Published: 21 Jul 2021
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Multi-Function Service Desk Solution with Leading ROI
sponsored by Serviceaide
DATA SHEET:This data sheet takes a look at Servideaide’s Intelligent Service Management (ISM) platform, a full featured service management suite designed to be both simple and affordable. Open now to explore key benefits, capabilities, considerations, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
WHITE PAPER:ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents. Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in higher education, government agencies, healthcare, and manufacturing.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Affordable And Effective Service Management For All Businesses
sponsored by Serviceaide
DATA SHEET:Service requests have been increasing in volume while pressure to reduce cost grows. This paper covers how to get affordable and effective service management for all businesses with POB platforms and virtual agents. Click in now for examples of POB use cases, how to leverage a virtual agent to improve service, key statistics, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Optimize Your HR Service Management
sponsored by Serviceaide
WHITE PAPER:Open up this paper to examine the top HR use cases for POB HR systems, as well as a look at how HR service is changing post-COVID and how virtual agents have stepped in to help.
Posted: 19 Jul 2021 | Published: 19 Jul 2021
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Streamline Hospitality
sponsored by Serviceaide
WHITE PAPER:This paper looks at 9 use cases for automating hotel processes and offers up some key benefits of implementing RPA in hospitality. Click in now to start discovering the power of RPA for improved customer service.
Posted: 19 Jul 2021 | Published: 19 Jul 2021
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Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER:Answer bots, personal assistants, and virtual support agents are all terms used interchangeably, but are they really the same thing? Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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A Virtual Agent That Never Stops Learning
sponsored by Serviceaide
DATA SHEET:Luma is an intelligent virtual assistant from Serviceaide that blends machine-driven support and human-based experiences to help improve both the employee and customer experience. Access this data sheet to learn more about Luma VA, covering its key benefits, ITSM integrations, features, and more.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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In A Post Covid World: Boost Human Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:The world post-COVID is now at the point where new behaviors and expectations have been established, and automation is just another way for organizations to get ahead of the competition. Open up this paper to learn more about this massive shift to automation.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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Improve service and support with Luma Knowledge
sponsored by Serviceaide
DATA SHEET:This data sheet takes a deep dive into the Luma Knowledge system – designed to improve service and support by giving organizations access to the knowledge they need to succeed. Open now to explore key features, capabilities, platforms, and more.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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Serviceaide Success Stories — OnStar
sponsored by Serviceaide
CASE STUDY:Open up this case study to uncover why OnStar, a subsidiary of General Motors, needed a service management platform, and see the results realized once they implemented Serviceaide’s ISM platform.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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The Power of Knowledge Management
sponsored by Serviceaide
INFOGRAPHIC:Every organizations has access to knowledge, but struggles to put it to use. This infographic covers the importance of knowledge management, benefits to consider, and key statistics. Open now to take a look.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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Leading fast food franchise takes employee experience to the next level
sponsored by Serviceaide
CASE STUDY:Open up this case study to see how one leading fast food franchise’s HR team implemented a virtual agent to help speed up processes and improve employee experience, and learn how you can do the same in your organization.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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Nurture And Develop Your Virtual Agent’s Career
sponsored by Serviceaide
BROCHURE:When IT teams aren’t cutting it, augment your team with an intelligent virtual agent. Open up this paper to learn more about the process, and why it may be the best choice for your organization.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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