All resources sponsored by:

Serviceaide

1 - 25 of 59 Matches
Enterprise Service Management That Never Stops Learning
sponsored by Serviceaide
DATA SHEET:Open up this data sheet to take a look at the Serviceaide Complete Service Solution – an AI-based platform combining advanced ML, conversational AI, and NLP to create an enterprise service management system that is always learning.
Posted: 23 Jul 2021 | Published: 23 Jul 2021
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Smarter Service Management For Campus-wide Services
sponsored by Serviceaide
DATA SHEET:Offering effective and efficient IT services is a must have in any enterprise, and educational institutions are no exception. Download this data sheet to explore Serviceaide’s complete service management suite for campus-wide services, covering benefits, capabilities, and use cases.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Second In The Series: You Still May Not Need A Cadillac
sponsored by Serviceaide
WHITE PAPER:Business must deliver excellent customer service—both internal and external – or risk falling behind. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service customers expect. Open up this paper to learn more.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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When Budgets Are Tight – Implement A Virtual Agent
sponsored by Serviceaide
WHITE PAPER:When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. Open up this whitepaper to see how you can use a virtual agent to not only to save money but also to improve customer experience and productivity.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Kent County Standardizes Services from IT to Jail Maintenance in a Single Solution
sponsored by Serviceaide
CASE STUDY:When Kent County finally had the opportunity to replace their service management system, their list of needs was long. Open up this case study to see what the service solution Kent County implemented to meet all these requirements, and uncover the final results realized from the move.
Posted: 21 Jul 2021 | Published: 21 Jul 2021
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Multi-Function Service Desk Solution with Leading ROI
sponsored by Serviceaide
DATA SHEET:This data sheet takes a look at Servideaide’s Intelligent Service Management (ISM) platform, a full featured service management suite designed to be both simple and affordable. Open now to explore key benefits, capabilities, considerations, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
WHITE PAPER:ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents. Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in higher education, government agencies, healthcare, and manufacturing.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Affordable And Effective Service Management For All Businesses
sponsored by Serviceaide
DATA SHEET:Service requests have been increasing in volume while pressure to reduce cost grows. This paper covers how to get affordable and effective service management for all businesses with POB platforms and virtual agents. Click in now for examples of POB use cases, how to leverage a virtual agent to improve service, key statistics, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Optimize Your HR Service Management
sponsored by Serviceaide
WHITE PAPER:Open up this paper to examine the top HR use cases for POB HR systems, as well as a look at how HR service is changing post-COVID and how virtual agents have stepped in to help.
Posted: 19 Jul 2021 | Published: 19 Jul 2021
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Streamline Hospitality
sponsored by Serviceaide
WHITE PAPER:This paper looks at 9 use cases for automating hotel processes and offers up some key benefits of implementing RPA in hospitality. Click in now to start discovering the power of RPA for improved customer service.
Posted: 19 Jul 2021 | Published: 19 Jul 2021
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Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER:Answer bots, personal assistants, and virtual support agents are all terms used interchangeably, but are they really the same thing? Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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A Virtual Agent That Never Stops Learning
sponsored by Serviceaide
DATA SHEET:Luma is an intelligent virtual assistant from Serviceaide that blends machine-driven support and human-based experiences to help improve both the employee and customer experience. Access this data sheet to learn more about Luma VA, covering its key benefits, ITSM integrations, features, and more.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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In A Post Covid World: Boost Human Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:The world post-COVID is now at the point where new behaviors and expectations have been established, and automation is just another way for organizations to get ahead of the competition. Open up this paper to learn more about this massive shift to automation.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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Improve service and support with Luma Knowledge
sponsored by Serviceaide
DATA SHEET:This data sheet takes a deep dive into the Luma Knowledge system – designed to improve service and support by giving organizations access to the knowledge they need to succeed. Open now to explore key features, capabilities, platforms, and more.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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Serviceaide Success Stories — OnStar
sponsored by Serviceaide
CASE STUDY:Open up this case study to uncover why OnStar, a subsidiary of General Motors, needed a service management platform, and see the results realized once they implemented Serviceaide’s ISM platform.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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The Power of Knowledge Management
sponsored by Serviceaide
INFOGRAPHIC:Every organizations has access to knowledge, but struggles to put it to use. This infographic covers the importance of knowledge management, benefits to consider, and key statistics. Open now to take a look.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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Leading fast food franchise takes employee experience to the next level
sponsored by Serviceaide
CASE STUDY:Open up this case study to see how one leading fast food franchise’s HR team implemented a virtual agent to help speed up processes and improve employee experience, and learn how you can do the same in your organization.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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Nurture And Develop Your Virtual Agent’s Career
sponsored by Serviceaide
BROCHURE:When IT teams aren’t cutting it, augment your team with an intelligent virtual agent. Open up this paper to learn more about the process, and why it may be the best choice for your organization.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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Leverage A Virtual Agent For Maximum Impact
sponsored by Serviceaide
PRODUCT OVERVIEW:This paper showcases one of Serviceaide’s newest virtual agents, Luma, and the features and capabilities it can provide to an organization. Download now to learn more.
Posted: 13 Jul 2021 | Published: 13 Jul 2021
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Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER:Why are so many IT service desks tools getting overly complicated and costly? This paper explains how IT teams can go back to the basics with ITSM tools, the benefits of upgrading to a SaaS model, what to look for in your next ITSM solution, and more. Download now to get started.
Posted: 12 Jul 2021 | Published: 12 Jul 2021
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Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER:IT admins are finding themselves overwhelmed and overworked. This paper dives into the history of how our service desks have reached this point, and why IT automation and virtual agents are the next step in this new world of innovation and consumer expectations. Open now to take a look.
Posted: 09 Jul 2021 | Published: 09 Jul 2021
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Lacking SLA monitoring and difficulty in ORGANIZATION preparing reports, BRK Environmental selected a Service Management tool that would better meet the company’s demands.
sponsored by Serviceaide
CASE STUDY:BRK Environmental, a private sanitation company, was lacking SLA monitoring and IT services. Open up this case study to see what solutions they implemented to solve this issue, and learn how you can do the same in your organization.
Posted: 08 Jul 2021 | Published: 08 Jul 2021
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You Can Easily Improve Citizen Or Resident Service Requests And Save Money
sponsored by Serviceaide
DATA SHEET:Local governments are increasingly seeking new technologies that will help them meet the needs of their citizens, while maintaining government standards and adhering to tight budgets. Open up this paper to see how to improve citizen or resident service requests and save money with virtual agents for service desks and POB platforms.
Posted: 08 Jul 2021 | Published: 08 Jul 2021
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:Machine learning and virtual assistants have risen in popularity over the past few years, but it’s important to take a practical approach when implementing it in your organization. Open up this eBook for some steps you can take when considering the next generation of ITSM platforms with AI technology.
Posted: 07 Jul 2021 | Published: 07 Jul 2021
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For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW:At this point, the majority of enterprises have a chatbot or virtual assistant in place, or, at the very least, an initiative to deploy one. To not have either puts them at risk of falling behind. This paper dives into the importance of deploying a virtual agent and how to find the right fit for your business needs. Download now to get started.
Posted: 06 Jul 2021 | Published: 06 Jul 2021
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