In a post-COVID world: Boost human support with virtual agents
The world post-COVID is highly unlikely to go back to the world we knew. Many trends that were underway prior to the pandemic are picking up speed, and the digital economy is no exception.
Remote working, telemedicine, and the delivery of services are now at the point where new behaviors and expectations have been established, and automation is just another way for organizations to get ahead of the competition.
Open up this paper to learn more about this shift towards automation, covering:
- How to build a partnership between support and AI automation
- Enhancing service management with a virtual agent
- What to look for in virtual agent technology