Serviceaide case study: Fujitsu Brazil
FUJITSU adopts Serviceaide Intelligent Service Management to get real-time visibility into incidents that can impact the business.
Fujitsu’s IT operation manager, Demian Quirino, knew that their service desk needed a change. The tool they were currently using had too many customizations and points in need of improvement.
He decided that the goal was to adapt the system to the new standards needed in the market, with a focus on service evaluation and service management metrics.
Open up this case study to see why Demian chose Serviceaide’s Intelligent Service Management platform to reach those goals, and learn the same steps you can take in your organization to get the desired results.