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The Forrester Wave™: Contact-Center-As-Aservice (Ccaas) Providers, Q3 2020

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As on-prem contact center software becomes outdated and less effective, many organizations have turned to integrated CCaaS suites.

Explore Forrester’s 33-criterion evaluation of 10 CCaaS solutions—including AWS, Aspect, Cisco, Genesys, and 6 more—to see how they stack up.

Download your copy to learn more, and find out which solution is best for you.

Vendor:
Genesys
Posted:
Aug 17, 2021
Published:
Jun 24, 2021
Format:
PDF
Type:
Analyst Report

This resource is no longer available.