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Leaders across all sectors have sited contact center turnover as their number one challenge.

To address the issue of turnover, it’s important to look at how the wants and needs of your contact center agents today differ from those of previous generations—and how your team can drive better performance and business outcomes with long-term, successful and happy employees.

Click here to discover the 4 ways to reduce contact center turnover in your organization.

Vendor:

Genesys

Posted:

Aug 17, 2021

Published:

Jun 14, 2021

Format:

HTML

Type:

White Paper