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Dexcom, a diabetes care technology provider, was experiencing a huge rise in the number of help desk tickets due to company growth.
While IT had implemented a ServiceNow portal, employees found the portal experience to be frustrating, so they continued calling and emailing the help desk instead. HR had similar challenges.
Open up this case study to learn how Dexcom faced those challenges with help from Expressive’s AI-based virtual support agent, and see the results of that implementation and how to get started in your organization.