EBOOK: Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.

Posted: 25 Aug 2023 | Published: 26 Aug 2023

EBOOK: Large language models (LLMs) like ChatGPT offer revolutionary potential for data-driven decisions. However, concerns loom over data privacy and accuracy. This e-book advocates leveraging virtual agents as gatekeepers to LLMs. Instead of outright bans, virtual agents can verify policy adherence around LLM use. Read on to learn how.

Posted: 25 Aug 2023 | Published: 26 Aug 2023