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Espressive

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5 Steps to Getting Your ITSM "Shift Left" Strategy Right
sponsored by Espressive
WHITE PAPER:Dive into this guide to learn how your ITSM strategy could stand to gain from "shifting left," be it lower resource costs, streamlined support operations, or simply improved employee satisfaction.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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5 Reasons Why Your Service Catalog Isn't Delivering
sponsored by Espressive
WHITE PAPER:When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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4 Things Portals and Chatbots Have in Common But Virtual Support Agents Don't
sponsored by Espressive
RESOURCE:Portals and chatbots have several things in common. Read this resource to learn the 4 things that portals and chatbots have in common that virtual support agents do not.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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10 Reasons Why Building a Chatbot Isn't a Good Idea
sponsored by Espressive
RESOURCE:Chatbots are supposed to provide convenience. They are meant to make accessing information faster and easier for people, but that is not always the case. Read this resource for a list of 10 problems that chatbots have and learn about a platform that is designed to work around those problems.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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How to Achieve Conversation-Level Speed When Using AI in Your Enterprise
sponsored by Espressive
WHITE PAPER:In this white paper, uncover questions to ask vendors when selecting an AI-based chatbot or virtual support agent for your enterprise, and find out how bringing AI into the enterprise can help deliver conversation-level speed.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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