How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal
According to a survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most CIOs believe the new normal will be a hybrid of work from home and work at the office.
With reduced budgets and the looming threat of more COVID-19 outbreaks, automating employee self-help becomes an imperative. It enables:
• Budget reduction through automation
• Shorter SLAs on critical problems
• Workforce satisfaction and productivity
This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal.