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The IT self-service portal has been aligned with two key ITSM trends – enterprise service management and the improved employee experience.
However, many IT self-service portals have failed to deliver on these promises. This does not mean that the need for self-service capabilities are dead, only that they are evolving.
Open up this eBook to learn why this is happening through key topics such as:
- Why traditional IT self-service portals have failed to deliver the expected benefits
- The continued importance of self-service within digitally-enabled organizations
- How new smart technologies offer a better alternative to self-service portals
- And more.
- Vendor:
- Freshworks
- Posted:
- May 4, 2021
- Published:
- May 4, 2021
- Format:
- Type:
- eBook
