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As new technologies continue to advance in response to the COVID-19 pandemic, many traditional call centers are evolving into a customer-centric contact centers to:
- Make the most of agent-centric work from home capabilities
- Enjoy a healthy ROI on contact center digital transformation
- Increase contact center customer satisfaction
Comprised from a robust collection of industry-leader interviews, consumer data-driven analysis, cutting-edge market studies and resources, this eBook is designed to help you turn your single-channel call center into an omnichannel, remote-friendly, cloud-based contact center.
Download your copy to get started.