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Transforming customer support with automation: Key trends and challenges for support leaders
Repetitive tasks, long wait times, and a lack of automation are likely having a negative impact on your customer support experience.
But how can you address this shortcoming?
Access the results of this Intercom survey and its accompanying discussion to learn the strategies and challenges businesses are facing as they transform customer support with automation—and learn why companies that automate customer support are nearly 4x more likely to see CSAT improvements.