WHITE PAPER:Companies with a rapidly increasing number of customers depending on their business should have one priority: scaling the customer support team. However, organizations have 3 options to choose from when considering how to scale. See which strategy works best in this report.
WHITE PAPER:As consumers demand increasingly fast, personalized, and efficient customer support, businesses have to determine what level of automation is appropriate in order to still keep the ever-important human touch. Read this guide to discover a proven framework for automating workflows and integrating humans with automation for the best possible CX.
RESOURCE:Access the results of this Intercom survey and its accompanying discussion to learn the strategies and challenges businesses are facing as they transform customer support with automation—and learn why companies that automate customer support are nearly 4x more likely to see CSAT improvements.
EGUIDE:Customer experience and IT leaders are in the hot seat for identifying business cases and selecting the best technologies for CX transformation initiatives. Explore some of the most influential technologies in the CX space, and tips for improving your customer service strategy in this expert guide.
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