10 technologies driving an improved CX in the contact center

Improving the contact center experience: Technologies driving transformation

Cover

Customer experience and IT leaders are in the hot seat for identifying business cases and selecting the best technologies for CX transformation initiatives.

AI-enabled capabilities are at the forefront of the technology plans, and 71.6% of organizations are now using or planning to use AI for their customer engagement initiatives. That's an increase of 60.5% since 2018.

Explore some of the other influential technologies in the CX space, and tips for improving your customer service strategy in this expert guide.

Vendor:
Intercom
Posted:
May 18, 2021
Published:
Apr 21, 2021
Format:
PDF
Type:
eGuide
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