10 technologies driving an improved CX in the contact center
Improving the contact center experience: Technologies driving transformation
Customer experience and IT leaders are in the hot seat for identifying business cases and selecting the best technologies for CX transformation initiatives.
AI-enabled capabilities are at the forefront of the technology plans, and 71.6% of organizations are now using or planning to use AI for their customer engagement initiatives. That's an increase of 60.5% since 2018.
Explore some of the other influential technologies in the CX space, and tips for improving your customer service strategy in this expert guide.