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Customer experience and IT leaders are in the hot seat for identifying business cases and selecting the best technologies for CX transformation initiatives.
AI-enabled capabilities are at the forefront of the technology plans, and 71.6% of organizations are now using or planning to use AI for their customer engagement initiatives. That's an increase of 60.5% since 2018.
Explore some of the other influential technologies in the CX space, and tips for improving your customer service strategy in this expert guide.
- Vendor:
- Intercom
- Posted:
- Jul 27, 2021
- Published:
- Apr 21, 2021
- Format:
- Type:
- eGuide
