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According to a customer experience consulting firm, 86% of consumers are willing to pay more for great customer experience.

In fact, customer experience is slated to overtake price and product as the key brand differentiator. However, it's up to each individual contact center to assess which channels are best for business.

Open up this article to compare key pros and cons of live chat vs. phone support.

Vendor:

Intercom

Posted:

Jul 27, 2021

Published:

May 22, 2019

Format:

HTML

Type:

Resource