3 ways conversational AI improves the customer experience

Conversational Al For Cx: What, Why, And How

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Deloitte’s recent 2019 Global Contact Center Survey found that 56% of companies believe artificial intelligence (AI) is ready for broad adoption around automation, analytics, routing, and workforce solutions.

However, what about conversational AI – which is incorporated into chatbots or voice assistants with machine learning to improve customer interactions?

Check out this article for an overview on conversational AI including 3 benefits it brings to customer experience management, what it looks like in action, and how to get started.

Vendor:
Avaya
Posted:
Apr 19, 2021
Published:
Feb 9, 2021
Format:
HTML
Type:
Technical Article
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