3 ways conversational AI improves the customer experience
Conversational Al For Cx: What, Why, And How
Deloitte’s recent 2019 Global Contact Center Survey found that 56% of companies believe artificial intelligence (AI) is ready for broad adoption around automation, analytics, routing, and workforce solutions.
However, what about conversational AI – which is incorporated into chatbots or voice assistants with machine learning to improve customer interactions?
Check out this article for an overview on conversational AI including 3 benefits it brings to customer experience management, what it looks like in action, and how to get started.