Remote call & contact center performance monitoring
Remote Call & Contact Center Performance Monitoring
Contact and call center workers require VoIP, Video, and UCaaS solutions that rely on the enterprise WAN to perform. These high-throughput tools are among the most sensitive to network degradation, so if a remote call center employee doesn’t have a strong connection, it’s a direct customer-facing instance of the brand failing to meet expectations.
Learn how to ensure performance of your voice, video, and collaboration tools in this white paper.