10 steps to define your contact center KPIs
Between the record-high call volume and rapid transition to remote work, contact centers have changed considerably since last year—or even last month.
In this comprehensive guide to contact centers, explore:
- The role and value of Key Performance Indicators (KPIs)
- 10 steps to define your contact center KPIs
- How to prep your contact center for times of uncertainty
- And more
Save the guide here for reference.