The reopening playbook: 5 experience management practices to help

The Reopening Playbook

Cover

The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. Your organization needs to be ready with a strategy that puts the customer at the center of your reopening to avoid pitfalls and drive long-term brand loyalty, and that starts with listening to the Voice of the Customer (VoC).

In this eBook, you’ll learn five essential ways you can use VoC to help your business reopen successfully:

  • Get ahead of new and evolving customer expectations
  • Communicate in real-time
  • Enable fast, effective action
  • Maximize insight through non-survey signals
  • Consider compliance from anywhere
Vendor:
Medallia
Posted:
Oct 12, 2021
Published:
Feb 22, 2021
Format:
PDF
Type:
eBook
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