All resources sponsored by:

Medallia

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2020 Hindsight: 5 Digital Customer Experience Lessons
sponsored by Medallia
EBOOK:Download the guide to read about the five biggest digital customer experience lessons learned in 2020 and prepare for a more profitable future.
Posted: 25 Feb 2021 | Published: 25 Feb 2021
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TOPICS:  CRM

Contact Center And Digital, Better Together
sponsored by Medallia
EBOOK:In this eBook, Medallia will examine some of the critical touchpoints where breakdowns occur and provide recommendations on a new approach that helps companies improve the overall customer experience. Read on learn how to unlock valuable signals from your contact center to improve the digital customer experience.
Posted: 24 Feb 2021 | Published: 24 Feb 2021
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TOPICS:  CRM

3 Ways AI Is Powering Customer Experience
sponsored by Medallia
WHITE PAPER:Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. But with AI, that’s quickly changing. In this must-read whitepaper, you’ll learn how to: easily uncover insights from big data quickly, predict future customer behavior and reduce churn, and more.
Posted: 23 Feb 2021 | Published: 23 Feb 2021
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TOPICS:  CRM

The Reopening Playbook
sponsored by Medallia
EBOOK:The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. In this eBook, you’ll learn the five key experience management practices to help your business reopen successfully.
Posted: 22 Feb 2021 | Published: 22 Feb 2021
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TOPICS:  CRM

A New Model For Employee Experience: Continuous Response
sponsored by Medallia
WHITE PAPER:Download this report to follow along as an industry expert walks through three steps to an effective continuous response strategy. Plus, take a look at some case studies from well-known organizations that implemented their own continuous response strategies.
Posted: 06 Jan 2021 | Published: 07 Dec 2020
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