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Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used.
Because of this, it is crucial to educate the organization on ITIL 4 and what it takes to plan an ITIL adoption.
Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and easy implementation steps to follow for a seamless ITIL 4 adoption.