5 ITSM best practices for remote IT services

5 best practices for resilient, reliable, remote IT services

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The expectation for high quality IT services continues to grow regardless of where employees work, leading to work backlogs and low employee feedback scores.

The adoption of modern ITSM best practices and tools can transform the way IT services team delivers support services.

This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include:

  • Providing remote IT services
  • Separating incidents from service requests
  • Making better use of service delivery data

Download now to read more.

Vendor:
ServiceNow
Posted:
May 24, 2021
Published:
Feb 1, 2021
Format:
PDF
Type:
White Paper
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