How digital technologies are transforming contact center CX

4 Key Drivers of Change in Customer Experience

Cover

Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear.

Many organizations now have digital solutions and strategies that allow contact centers to anticipate customer needs, work off a universal customer profile, and allow omnichannel communication.

Access this expert e-guide to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

Vendor:
ServiceNow
Posted:
26 Jan 2021
Published:
22 Jan 2021
Format:
PDF
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!