Exploring 2021 contact center trends
The Transformed Workplace
Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams.
So how do you get your contact center ready for a changing agent workforce that works from anywhere?
In this valuable peer research from Nemertes, you will learn how to:
- Leverage the agility of cloud to overcome the challenges of physical distance
- Engage your distributed agent workforce virtually with the latest collaboration tools
- Implement an analytics practice to improve agent performance
- Optimize your technology to ensure business continuity on-site and at-home
- And more