Exploring 2021 contact center trends

The Transformed Workplace

Cover

Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams.

So how do you get your contact center ready for a changing agent workforce that works from anywhere?

In this valuable peer research from Nemertes, you will learn how to:

  • Leverage the agility of cloud to overcome the challenges of physical distance
  • Engage your distributed agent workforce virtually with the latest collaboration tools
  • Implement an analytics practice to improve agent performance
  • Optimize your technology to ensure business continuity on-site and at-home
  • And more
Vendor:
NICE CXone
Posted:
Jul 23, 2021
Published:
Jan 19, 2021
Format:
PDF
Type:
Research Content
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