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Growing Your Company Through Customer Support
A good support team is crucial to the success of your business.
In fact, Harris Interactive, a market research company, recently found that the top 2 reasons customers are switching brands are: poor service and a failure to resolve issues in a timely manner.
Download this white paper for tips on improving your customer support team, and to explore insights on:
- Principles of good support
- How to measure customer support success
- Listening to the customer
- And more