Expert Insights: Using Chatbots in Customer Service
Create great experiences in your contact center
COVID-19 has highlighted the importance of having a contact center that can support mobile, omnichannel customer service.
As you head into 2021, it’s important to re-evaluate your current contact center strategy, to identify - and remedy - any existing weaknesses.
Grab a copy of our guide to get started, which offers expert insight on:
- 8 key customer service metrics
- Lowering contact center support costs
- The importance of average handling time
- And more