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Expert Insights: Using Chatbots in Customer Service

Expert Insights: Using Chatbots in Customer Service

Create great experiences in your contact center

COVID-19 has highlighted the importance of having a contact center that can support mobile, omnichannel customer service.

As you head into 2021, it’s important to re-evaluate your current contact center strategy, to identify - and remedy - any existing weaknesses.

Grab a copy of our guide to get started, which offers expert insight on:

8 key customer service metrics
Lowering contact center support costs
The importance of average handling time
And more

Vendor:: TechTarget
Posted:: Jul 28, 2021
Published:: Mar 1, 2021
Format:: HTML
Type:: Resource

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