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By 2022, Gartner predicts 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging, up from 15% in 2018.

These technologies offer a lot of benefits—chiefly the ability to analyze and gather actionable insights from customer data in a timely manner. Explore the 3 key ways AI is transforming the customer experience, and tips for getting started, in this eBook.

Vendor:

Intercom

Posted:

Feb 8, 2021

Published:

Dec 23, 2020

Format:

PDF

Type:

eBook