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6 Live Chat Benefits To Consider In A CX Strategy
sponsored by Intercom
RESOURCE:Live chat enables customers to solve problems quickly and agents to multitask, but it also can be difficult to implement well and requires synchronous communication. Explore some live chat implementation tips, and the 6 key benefits of adding it into your CX strategy, in this article.
Posted: 30 Apr 2021 | Published: 30 Apr 2021
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Compare Pros And Cons Of Live Chat Vs. Phone Support
sponsored by Intercom
RESOURCE:Customer experience is king, but it's up to businesses to decide what contact channels to use to deliver it. Open up this article to see how phone support and live chat stack up against each other.
Posted: 19 Apr 2021 | Published: 22 May 2019
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